Choose the topic you want to learn about to get professional support from the Tractive Customer Service team. recommendation Recently my dog run away, and my GPS wasn't working, I don't know why. The new device is suitable for both dogs and cats at 71.4 x 28 x 17.5 mm and 35 grams. Anyways, I send an e-mail to Tractive service and within 15 minutes my GPS started working, my problem was solved :) Since my dog is mix of husky and german sheperd he really loves to run, and especialy escape when he has opportunity ;) That's where GPS steps in. Tractive GmbH has a job opening for Customer Service Manager - French/Dutch in Linz (published: 30.09.2020). I would like to propose to change the automatic renewal of the subscription, cause a lot of people are not pleased. Can't find the answer to your question in our Help Center? It also charges quickly - I need to charge mine about every 2 days. Read on to learn more about how the Tractive GPS tracker works. GPS Tracking on smartphone for your pet - Directly from the Manufacturer No.1 World Market Leader Pet Safety Worldwide Coverage Free Shipping Known from the Apple TV Spot Location update every 3 seconds 100% waterproof Available in iOS and Android - The Tractive GPS Tracker locates your dog any time, everywhere. The Tractive is an exceptional product, used in conjunction with the applications, it will give you a more relaxed walk for those owners who have dogs which do like to wander off. In addition, Tractive GPS tracker could be used in almost 150 countries and that is excellent for people who are traveling with they pets. Excellent device, excellent service! Tractive still charged me a further £43.37 to insure the replacement tracker!! "I am using this product on a 3.5kg cat. It comes with 2 clips to fit easily on different collars. Note: tracker availability varies by country. We contacted Tractive about a refund for the service twice and got no reply either time. About the product, it's really helpful. Availability: The Tractive GPS DOG LTE / Tractive GPS DOG 4 will soon be available worldwide. I would give zero stars I could. ... As for customer service it is second to none, I have dealt with them on a few occasions and each and every time they have gone that extra mile. I send an email on sunday evening and got an answer from customer service on monday morning with a google map link to my cats last known gps collar position. I know where her favorite spot is and can find her within seconds. Our tractive is faulty after 3 months use and will not hold charge for more than a few hours. It took almost two weeks of back and forth emails to attempt a resolution, when a 20 minute phone call would have been more effective. Visit tractive.com to view all available trackers in your region. Great customer service! They ALWAYS go so far above & beyond. We nearly lost our dog because of this he was gone overnight without it working . Note: an internet connection on your smartphone, tablet or computer and an active network connection on the tracker are required. Tractive Customer Happiness Manager Emily Parry 2 reviews. Tractive service is disgraceful and would not accept a return or provide a refund despite asking them 5 times. As far as the service plans go, you can choose between the Basic and the Premium packages. Yes! The app is very good and trustful. Tractive is an amazing device for cats Tractive is an amazing device for cats, I’m using it for the past week and it’s very easy to find my cat after being stressful for a couple of years with it. It works over both WIFI or mobile data. Your request has been submitted successfully and someone will be following up with you shortly. Buying the Tractive has given us our sanity back. All of the Tractive GPS trackers above have been designed to be extremely lightweight, small and compact, so they can be worn comfortably by your feline or canine friend. Account Settings, Subscription Plans, Replacements, Orders & Shipping, MOTION, & Dog Walk. Our Customer Service team is always ready and available to assist you. Track your furry friend in real time without any distance limit. Remarkable and recommended for every dog owner Useful. Check out these real Amazon reviews from Tractive customers and proud cat parents: So what are you waiting for? I have written to customer service for 5 days running and had no response at … Find helpful customer reviews and review ratings for Tractive GPS collar for Cats, Tracker with unlimited Range, Activity Monitor, Waterproof at Amazon.com. an internet connection on your smartphone, tablet or computer, an active network connection on the tracker, Discover the Tractive GPS Cat Tracker (IKATI), Tractive GPS DOG LTE / Tractive GPS DOG 4. As a result, Tractive GPS devices are perfectly suitable for water-loving pets and can, of course, be used in the rain. While Tractive currently does not offer telephone support, as we've found that we can most effectively handle customer requests via our Help Center, live chat and email, you can quickly and easily receive support anytime using any of the options below: Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents! All Tractive GPS devices are built by pet lovers for pet lovers; to help you ensure the safety and well-being of your canine and feline friends. They have no means of contact other than email. Thanks Tractive!!! Scam artists Scam artists. Read honest and unbiased product reviews from our users. Along with the Tractive comes an excellent service provided by the customer service department. Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents! Each Tractive GPS tracker is equipped with its own SIM card; meaning that the device operates on a cellular network independent from that of your mobile service provider. In general, the Tractive GPS works whereever your cell phone works. However, they are two very different pieces of technology, used for different purposes. The gps signal is nice and strong when outside and still works when I’m in the house but not as quickly. Customers with a PREMIUM subscription plan can also enjoy premium customer service. She wears a small harness and it is attached to her harness. More information about the different Tractive GPS devices can be found here. I would highly recommend Tractive. Reply. learn more about how the Tractive GPS tracker works. The exact location of your dog can be accessed directly via the free app. The Tractive GPS tracker calculates its GPS position using GPS satellites and sends this data to the Tractive GPS app using an integrated SIM card - updating your pet's location in real time in the app through an active mobile network connection. It took … Your idea will be noted for future products. For immediate support, you can contact us via live chat at Tractive.com (available during our business hours of Mon-Thurs, 9am - 3pm and Fridays 9am - 12pm CET). At only 28 grams, the Tractive GPS Cat Tracker (IKATI) is one of our lightest trackers ever, so it can be worn comfortably on cats of all sizes; however, it is recommended for those above 4 kg (8.8 lbs). What I like the most about Tractive is the customer support. Recommended only for cats weighing 4 kg and above. I leave close to the forest and many times my cat was going out into the forest for 1-2 days (sometimes even 5). Thanks to the integrated SIM card, the Tractive GPS generally works anywhere there is cellular coverage. She was meowing FOR MONTHS....wanting to be let outside. In the event that the tracker must be replaced, you can easily transfer your existing subscription plan to the new device. Support is available via the Tractive Help Center and from our Customer Service team in English, German, French, Italian and Spanish. Yes, in order for the Tractive GPS tracker to work, you'll need to have cellular service coverage in your area. I had some questions for Tractive's customer support, or Customer Happiness Manager as they call it :-) , and they have been a great help. This way kitty can easily carry the tracker on the back, rather than around the neck. If you want to give us additional information, please reply directly in the ticket confirmation email you have received. Tractive Customer Happiness Manager Robert Zagorac 1 review. The following Tractive GPS trackers are purrrfect for cats - check them out in use on cats below in these photos from real Tractive GPS customers. Built with the latest LTE technology, the tracker offers all of the most beloved features of the Tractive GPS, plus new features for improved accuracy and energy efficiency. All Tractive GPS trackers contain a built-in, non-exchangeable SIM card, which is compatible with multiple cellular networks in each country where Tractive operates. Here you can find information about Tractive products, read online user manuals, watch easy-to-understand video tutorials and much more. Your refund will be processed once the device has been successfully returned to Tractive. So it is not necessary to purchase a SIM card for your new Tractive GPS tracker. Easily attach the tracker with dimensions of 72 x 29 x 16 mm (2.8 x 1.1 x 0.6 in) to your favorite collar or harness and your kitty is ready to go exploring. The best tracker out there and an excellent customer service. Support is available via the Tractive Help Center and from our Customer Service team in English, German, French, Italian and Spanish. However, please keep in mind that you do need internet access on your smartphone to use the Tractive GPS mobile app or web app. Their customer service is email only but let me tell you- their customer service is UNBEATABLE. Gathering feedback from our customers helps to improve Tractive's products and services. Tractive GPS and Tractive GPS XL come with a 12-month warranty and qualify for Tractive CARE, which guarantees that your device will be replaced if lost, damaged or stolen during the service period. What are the benefits of a PREMIUM subscription plan? In this way, you can always track your feline friend with Tractive. Learn more about microchips vs GPS trackers on the the Tractive blog >. Like sending a text message to a friend, this works over any distance, so technically you could track your pet from opposites sides of the world. The app is easy to use and Tractive customer service is excellent. Apply now or check the other available jobs. Yes! It is an excellent product for any dog/cat owner for complete peace of mind. Amazon.com : Tractive LTE GPS Dog Tracker - Location & Activity Tracker for Dogs with Unlimited Range (Newest Model) : Pet Supplies VI. Escalating with Amazon **Update 9/12/2016 - I did get contacted by Tractive customer service who said they reviewed my data on Tractive and confirmed that service was spotty in our area. To invest in there products gives you and your pets a good security. Tractive GPS features, finding your pet with Tractive, troubleshooting guide. Tractive Care will automatically stop in the following cases in addition to the termination reasons described above: a) The subscription for the associated tracker expires, was terminated prematurely or, There is no way to reach them by telephone. Please use the contact button below. Tractive GPS devices do not have sim-card openings or USB ports and are therefore not only protected against splashing water, but are also fully waterproof (up to 1 meter depth, 30 minutes) according to. However, if you find the tracker to be a bit too big for your kitty to wear comfortably on a collar, keep in mind that another great option for attachment is a harness. The return and refund policy for all Tractive GPS products is as follows: Purchases from tractive.com: If you are not satisfied with your new Tractive GPS tracker for any reason, you can return it within 14 days of receiving the device. In short - no, it doesn't matter which service provider you have for your smartphone. Everything you need to know before purchasing your first Tractive GPS tracker. Sometimes, a microchip and GPS pet tracker are mistaken for the same thing. Always eager to solve your issues/problems. The new Tractive GPS DOG LTE / Tractive GPS DOG 4 is the latest GPS tracker from Tractive. Our Customer Service team will first assist you to get the tracker working if possible, and if not, will assist you to replace the device. It is well and truly worth every penny. So far, the Tractive works like a charm. I hope, that in the end, the tracker works our for you again - to keep your cat secure and check the activity level via our app. Flat hierarchies Exciting challenges Team spirit Apply now! Special features: Activity Monitoring, LTE technology. Essentially all Tractive GPS trackers (with the exception of the Tractive GPS XL Edition), can be used for cats as well as dogs and other animals. In order to make this possible, each tracker is equipped with a SIM card which generates cellular service fees similar to those of your mobile phone. How can I activate my replacement tracker / transfer an existing subscription plan to a new device? If your GPS tracker may be defective and you'd like to claim a warranty replacement, please contact Tractive Customer Service using the contact button below. The battery life on this replacement was only good for 5-8 HOURS!! Simply activate your device in the Tractive GPS mobile or web app, and start tracking in over 150 countries worldwide with a Tractive GPS PREMIUM subscription plan. The Tractive Customer Service will inform you about the next steps. Become part of an international team! Apart from the main tracker i've been using, I've tested several other (3G) trackers, each promising more but not delivering. Use Tractive GPS on your computer. Tractive customer support agents are very helpful and always there to help. Great question! The Tractive LTE GPS DOG tracker enables you to view your dog's location from anywhere, anytime. I highly recommended Tractive gps. Find helpful customer reviews and review ratings for Tractive LTE GPS Dog Tracker - Location & Activity Tracker for Dogs with Unlimited Range (Newest Model), Beige (TRNJA4) at Amazon.com. The Tractive GPS tracker works over any range and has no distance limitation, unlike other types of tracking devices. Customers with a PREMIUM subscription plan can also enjoy premium customer service. Tractive only charges a small subscription fee to cover these costs. The Tractive GPS tracker continuously sends and receives GPS position data via local cellular networks, allowing you to track your pet in real time in over 150 countries worldwide. Tractive is looking for the best! Choose the topic you want to learn about to get professional support from the Tractive Customer Service team. Good quality/price product. Availability: The Tractive GPS Cat Tracker (IKATI) is only available in Europe at this time. The customer service is excellent and every single employee of Tractive is very helpful and response quickly to the customer. Find interesting articles about dogs, cats and other pets. HR. Its a reality that in the real world you are at the mercy of particularly the still poor UK cell network, especially in rural areas. Recommended only for dogs weighing 20 kg and above. Tractive is the most customer oriented company I ever met. Setting it up was very easy. Tractive is based in Austria. Invest in the Tractive tracker for cats and dogs today or continue reading all about the Tractive GPS. Mr Goran Tivenius Sweden While Tractive currently does not offer telephone support, as we've found that we can most effectively handle customer requests via our Help Center, live chat and email, you can quickly … My cat lost his gps collar. You can read more about the Tractive GPS subscription plans here. The customer service is very helpfull. Termination of Tractive Care 1. Here you can find information about Tractive products, read online user manuals, watch easy-to-understand video tutorials and much more. Special features: Activity Monitoring, exchangeable battery. Customer service at Tractive is great, usually quick and effective. Tractive GPS devices do not have sim-card openings or USB ports and are therefore not only protected against splashing water, but are also fully waterproof (up to 1 meter depth, 30 minutes) according to IPX7-standard. I really think this is the best GPS tracker and service you can get. Below, find the dimensions and weight of the individual Tractive GPS Trackers. Find interesting articles about dogs, cats and other pets. The product does exactly what it says and, continue reading all about the Tractive GPS. Tractive is extremely customer oriented. The international Tractive Customer Service team is happy to assist you should you have any questions, concerns, or requests related to your Tractive GPS tracker, app, subscription plan, account or a related product or service. "We bought the Tractive to use for our indoor cat. As said before, customer service can take a week to respond, but you WILL get a reply from a real person who does seem to care about your requests. I did a LOT of research on GPS trackers and decided on Tractive. Not only can you ensure that your cat will be located with the help of the Tractive GPS, you can also have fun viewing where your cat has been when he/she is out and about exploring the local neighborhood or countryside. What if the tracker is lost, stolen, or damaged? 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